Service Endpoint Management

Birdstep’s Service Endpoint Management solution for laptop mobile broadband gives mobile operators the control, communications channel, and management capabilities needed to provide a uniform and high quality service experience from the point of customer acquisition and throughout the customer lifecycle.

Birdstep’s solution goes beyond standard connection management solutions by delivering key capabilities that improve subscriber communications, delivers subscriber insight, and reduces network costs.

The Birdstep Service Endpoint Management (SEM) Solution:

• Lowers Operational Cost of Multiple Device Support
  • Provides a consistent user experience and support process across the entirety of Mobile Broadband modem devices
  • Provides over-the-Internet software and firmware upgrades to reduce manufacturer device returns

• Improves Service Experience and Service Differentiation
  • Provides dynamic, targeted service notification and messaging capabilities to create a better service conversation with the subscriber and improve subscription upgrade rates
  • Provides service presence on the subscribers laptop as a foundation for offering value-added service features

• Builds subscriber workflow assistance into common tasks to lower support costs and increase scalability
  • Reduces Bandwidth Costs
  • Maps unique network relationships and characteristics to reduce quota and tariff related customer service issues
  • Intelligently leverages complementary network assets (WLAN/DSL/Cable) to reduce bandwidth consumption

Product included in solution:
EasyConnect